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Affected users to receive airtime credits based on usage and location of service disruptions

The Nigerian Communications Commission has directed Mobile Network Operators across the country to compensate subscribers in areas where network quality falls below the standards prescribed by the regulator.

In a statement issued on Monday, the Head of Public Affairs at the Commission, Nnenna Ukoha, explained that the directive forms part of efforts to ensure accountability and improve the quality of telecommunications services provided to Nigerians.

According to the Commission, subscribers affected by poor network performance will receive airtime credits as compensation. The value of the credits will be calculated based on users’ average spending patterns and their presence within specific local government areas where service disruptions or network failures are recorded.

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The regulator noted that the initiative is aimed at protecting consumer rights while encouraging telecom operators to maintain consistent service quality in line with national standards. It added that mobile network providers are expected to closely monitor their service performance and promptly address technical issues that may affect users.

The Nigerian Communications Commission reaffirmed its commitment to strengthening oversight of the telecommunications sector and ensuring that subscribers receive reliable services as the demand for digital connectivity continues to grow across the country.