Regulator says fuel shortages affected base stations, assures subscribers of restoration efforts
The Nigerian Communications Commission (NCC) has attributed the recent deterioration in telephone and data services across parts of Abuja to disruptions in diesel supply, which impacted the operations of several telecommunications base stations in the Federal Capital Territory.
In a statement addressing growing complaints from subscribers, the NCC explained that many telecom facilities rely heavily on diesel-powered generators to maintain uninterrupted service, especially in areas with unstable public power supply. The disruption in diesel availability, the commission said, affected the ability of network operators to keep critical infrastructure running optimally, resulting in poor call quality, dropped calls, and intermittent data services.
The regulator noted that the situation was not caused by network failure or deliberate service degradation but by logistical challenges linked to fuel distribution. According to the NCC, telecom operators were compelled to scale down operations at some sites as diesel stocks ran low, leading to reduced service capacity in affected locations.
Reassuring consumers, the NCC stated that it is working closely with network providers to restore normal service levels as fuel supply stabilizes. The commission added that operators have been advised to strengthen contingency plans, including diversifying energy sources and improving fuel logistics, to reduce the impact of similar disruptions in the future.
The NCC also urged subscribers to remain patient while remedial actions are ongoing, emphasizing its commitment to ensuring quality of service across the country. It reiterated that safeguarding reliable telecommunications remains a top priority, given the sector’s critical role in economic activities, security, and daily communication.
As services gradually improve, the commission said it will continue to monitor the situation and hold operators accountable to meet regulatory standards once full operations are restored.
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